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AI evaluation: test it before people rely on it
A good demo doesn’t tell you how an AI system behaves with your real questions, your awkward cases and your data. We test it against what actually matters to you.
What you get
- A test set built from your real tasks, including the hard and unusual cases
- Measured results for accuracy and how often the system makes things up
- Checks for unsafe, unfair or off-topic behaviour
- A review of what data goes where, and what running it will cost
- A findings report with what to fix, in priority order, and a test set you can rerun
Who it’s for
Teams about to launch or buy an AI system, organisations with a chatbot or assistant already in use, and anyone who has to answer the question “how do we know it works?”
How it works
Define
We agree what “good enough” means for your system and the people using it.
Test
We run repeatable tests and record the results, including the failures.
Report
You see what passed, what failed and why, with fixes ranked by importance.
Common questions
Can you evaluate a system we didn’t build?
Usually, yes. We can test bought products and chatbots from the outside, as long as you have the right to test them. Access to logs and settings lets us go further.
Is this a certification?
No. It is an independent assessment of how your system behaved in testing. It does not certify the system or guarantee future behaviour.
Also see: AI review and AI building.
Talk to us about AI evaluation
Tell us what you’re trying to do. If AI isn’t the answer, we’ll say so.